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Shipping Information
Returns will be accepted within 30 days of purchase. We cannot accept responsibility for returns we do not receive, so please use tracking or insure your package if it has a high value. Please include your packing slip inside the box.
Returns Address:
hip & zen returns
c/o Ironlinx, 578 Rosedale Rd, Suite 27, Kennett Square, PA 19348
Email: customerserv@hipandzen.com
If your order is over $400, please be advised our system does not automatically calculate 2-day shipping, and we will call you with the shipping charges. Please make sure we can reach you at the number to authorize shipping charges once we calculate them, or write in the comments the shipping charges you authorize. 2 Day shipping charges for orders over $400 can run over $100, depending on the item.
We offer Fedex Ground and Fedex 2-day Air shipping within the United States. Orders to Alaska, Hawaii, PO Boxes, APO boxes and addresses outside of the US are shipped by USPS. Duties may be charged on arrival.
Orders for items in stock are normally shipped within 48 business hours.
Customers with orders for items not in stock will be contacted with estimated ship times.
Shipping rates, not including gift wrap charges and sales tax, are
as follows: |
Amount
Orders up to $19.99
$20.00 to $99.99
$100.00 to $199.99
$200.00 to $399.00
$400.00 and up
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Fedex Ground
$4.95
$7.95
$12.95
$21.40
$35.95
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Fedex 2nd Day Air
$11.99
$34.30
$55.31
$98.38
$call
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The following transit times apply to Fedex Ground shipments from our warehouse location in Kennett Square, PA.
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